{"id":21614,"date":"2021-03-12T12:51:59","date_gmt":"2021-03-12T17:51:59","guid":{"rendered":"https:\/\/superpunch.com\/faq-general\/"},"modified":"2022-12-28T15:57:37","modified_gmt":"2022-12-28T20:57:37","slug":"faq-general","status":"publish","type":"page","link":"https:\/\/superpunch.com\/fr\/faq-general\/","title":{"rendered":"FAQ G\u00e9n\u00e9ral"},"content":{"rendered":"\t\t
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Questions et r\u00e9ponses g\u00e9n\u00e9rales<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQuelles sont vos heures d'ouverture?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Superpunch est ouvert du lundi au vendredi, de 8:30 \u00e0 17:00, heure de l’est. Super Punch ne ferme presque jamais, et nous ne fermons pas du tout durant les 2 semaines de construction du Qu\u00e9bec. En conclusion, il n’y a pas beaucoup de journ\u00e9es que Superpunch ferme compl\u00e8tement, car nous aimons notre travail.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tEst ce que vos produits et services sont garantis?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Bien s\u00fbr. D\u00e9cortiquons chacune des divisions de Superpunch pour bien comprendre. En premier lieu, la num\u00e9risation de logos est garanti \u00e0 100%, afin que votre client soit pleinement satisfait. M\u00eame si on doit retoucher au dessin pour des changements mineurs tel la grosseur ou autres l\u00e9g\u00e8res retouches, votre logo de broderie est garanti et ce, sans frais. Ce sont des situations qui peuvent arriver et le client a toujours raison. Pour ce qui est des machines, les neuves viennent avec 1 an de garanti sur pi\u00e8ces et main d’oeuvre, tandis que pour les usag\u00e9es, tout d\u00e9pend de l’ann\u00e9e, du mod\u00e8le et de sa condition.<\/p>\n

Pour le fil et les fournitures, ils sont tous garantis pour le travail \u00e0 faire, point final. Chez Superpunch, pas besoin d’un contrat de 20 pages avec de grands mots, mais notre parole et notre poign\u00e9e de main valent beaucoup plus pour nous. Nous voulons faire profiter nos clients et \u00eatre certains qu’ils sont satisfaits, ce que nous ne cessons de faire depuis 1996, et cela fonctionne \u00e0 merveille.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tPourquoi faire affaires avec Superpunch? Et qui peut faire affaires avec vous?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Quand vous faites affaires chez Superpunch, vous vous assurez du meilleur service sur le march\u00e9 de la broderie aujourd\u2019hui. Depuis 1996, nous sommes fiers de livrer la marchandise avec notre personnel exp\u00e9riment\u00e9, notre ligne t\u00e9l\u00e9phonique gratuite en Am\u00e9rique du Nord au 1-888-707-8624 et un retour rapide \u00e0 vos questions par courriel. De plus, vous profitez 24 heures sur 24 de notre site web moderne. Simplement \u00e9crire ce que vous d\u00e9sirez dans notre engin de recherche et le tour est jou\u00e9.<\/p>\n

En 5 clics de souris, vous pouvez acheter nos produits et service, les pay\u00e9s et m\u00eame avoir la facture instantan\u00e9ment. Vos commandes et vos fichiers demeurent archiv\u00e9s pour un usage ult\u00e9rieur. Peu importe la taille de votre entreprise, que vous soyez un brodeur commercial ou domestique, quand vous faites affaires chez Superpunch, nous avons tout sous un m\u00eame toit.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDois-je absolument acheter les fournitures de broderie par votre site et payer par carte de cr\u00e9dit?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Oui. Les fournitures de broderie sont vendues en ligne seulement et payable par notre serveur personnalis\u00e9 encrypt\u00e9 de 256 bits, approuv\u00e9 en s\u00e9curit\u00e9 SSL, avant de vous \u00eatre exp\u00e9di\u00e9es. Dans le monde d’aujourd’hui, il est plus facile pour tout le monde de proc\u00e9der ainsi. Nous \u00e9liminons la paperasse, les fax, les factures, les \u00e9tats de compte, les ch\u00e8ques dans la poste, les d\u00e9p\u00f4ts et le travail de secr\u00e9taire. En plus, accumulez des points sur votre carte de cr\u00e9dit ou des bonis dollar, et payez vous des vacances au soleil \u00e0 la fin de l’ann\u00e9e, simplement en achetant vos fournitures chez Superpunch. Vous pouvez jouir d’un 2% sur la plupart des cartes de cr\u00e9dit, donc 400 dollars pour des achats de $20,000, ce qui est un billet d’avion pour le sud cet hiver!
\nTout est plus facile et notre site s\u00e9curitaire vous encouragera \u00e0 magasiner en ligne de plus en plus. Nous traitons des cartes de cr\u00e9dit depuis plusieurs ann\u00e9es et nous n’avons jamais eu de plaintes et aucun cas de fraude. De plus, vous contribuez \u00e0 un monde sans papier, et tous vos documents vous attendront toujours dans votre compte sur superpunch.com. Lorsque vous vous connectez \u00e0 notre site Web, vous \u00eates \u00e0 la porte avec votre produit en 5 clics, facture en main, fournitures pay\u00e9es et archiv\u00e9es pour r\u00e9f\u00e9rence future.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tEst-ce que votre site web est s\u00e9curitaire et pourrais-je me faire voler mes informations personnelles<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Non. Chez Superpunch, vos informations personnelles restent hautement confidentielles sans qu’aucun tier parti puisse y avoir acc\u00e8s. Que ce soit votre nom, courriel, num\u00e9ros de carte de cr\u00e9dit ou vos fichiers de broderie, le tout est situ\u00e9 \u00e0 m\u00eame une base de donn\u00e9es encrypt\u00e9e. Vous m\u00eame n’aurez pas acc\u00e8s \u00e0 votre propre num\u00e9ro de carte de cr\u00e9dit, pour simplement prot\u00e9ger vos informations, si jamais quelqu’un avait acc\u00e8s \u00e0 votre ordinateur. Nous traitons des cartes de cr\u00e9dit depuis 1997 et en ligne, depuis 2005. En tant que client de num\u00e9risation de logos, tous vos fichiers de broderie sont archiv\u00e9s en ligne pour votre utilisation seulement avec vos codes d’acc\u00e8s personnels. Si un de vos comp\u00e9titeurs ou voisins nous demandent des informations \u00e0 propos de vous, nous refusons simplement de r\u00e9pondre ou de divulguer quoi que ce soit. Et bien s\u00fbr, votre adresse courriel restera dans notre base de donn\u00e9es et ne sera jamais vendu, ni donn\u00e9, pour aucune raison. Quand vous vous abonnez \u00e0 notre infolettre, vous ne recevez que nos lettres de nous, rien d’autre. C’est notre code de conduite et d’honneur envers nos pr\u00e9cieux clients.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tComment exp\u00e9diez-vous vos fournitures de broderie?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Nous les exp\u00e9dions de la fa\u00e7on que vous le d\u00e9sirez. \u00c0 vous de choisir, donc si vous avez un transporteur r\u00e9gulier, simplement nous indiquer votre num\u00e9ro de compte et le num\u00e9ro de t\u00e9l\u00e9phone \u00e0 contacter dans votre dossier s\u00e9curis\u00e9 personnel de client, et Superpunch se charge du reste.<\/p>\n

Si toutefois vous n’avez pas de compte avec une compagnie de transport, superpunch.com vous offrira le service de livraison avec Postes Canada. Selon votre code postal et des items dans votre panier d’achat, Postes Canada vous offrira automatiquement 2 prix, 2 d\u00e9lais de livraison pour votre choix. Tout est pay\u00e9 instantan\u00e9ment sur le champ.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQue faire si je ne trouve pas ce que je recherche?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

SVP, nous en avisez imm\u00e9diatement. Notre but ultime est de vous servir de A \u00e0 Z. Ainsi, nous pouvons virer autour d’une pi\u00e8ce de dix cents car nous sommes vite sur nos patins. Super Punch n’est pas une machine corporative et bureaucratique, avec de la paperasse sans fin, des r\u00e9unions de g\u00e9rants de vente, des vendeurs qui ont des territoires. Nous sommes beaucoup plus pr\u00e8s de nos clients avec un service rapide et personalis\u00e9.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQuelles sont vos politiques de remboursement et d'\u00e9change?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Logos et num\u00e9risation de logos: Les conceptions de logos selon vos exigences sont garantis. Nous nous engageons envers vous et votre client pour vous fournir le dessin le plus parfait possible. Si nous nous devons de retoucher votre dessin, et que cette nouvelle demande est mineure et simple, nous allons faire la correction rapidement et gratuitement. Si toutefois le dessin change et les param\u00e8tres exig\u00e9s sont compl\u00e8tement diff\u00e9rent de ceux au d\u00e9part, nous devrons charger le travail \u00e0 effectuer selon sa valeur.<\/p>\n

Produits fournitures de broderie: Tous nos produits sont garantis pour vous satisfaire, ou vous pouvez nous les retourner dans les 10 jours pour un remboursement complet, \u00e0 moins que le produit soit endommag\u00e9 ou trop utilis\u00e9 au point de ne plus le reconna\u00eetre. On vous sugg\u00e8re fortement d’inspecter nos produits rapidement et de vous assurer qu’ils sont bels et biens ceux que vous voulez.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tVotre site internet, est-il s\u00e9curitaire?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Superpunch sait pertinemment que la s\u00e9curit\u00e9 et la confidentialit\u00e9 des informations personnelles transf\u00e9r\u00e9es sur internet constituent la base m\u00eame d’un programme de protection des donn\u00e9es priv\u00e9es. Superpunch utilise le logiciel SSL (Secure Sockets Layer), le logiciel de s\u00e9curit\u00e9 le plus performant actuellement, pour prot\u00e9ger vos informations. Ce logiciel crypte toutes les informations en 256 bits sensibles que vous nous transmettez et vous fournit le niveau de s\u00e9curit\u00e9 le plus \u00e9lev\u00e9.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Plus de questions fr\u00e9quemment pos\u00e9es<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Num\u00e9risation<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Fil<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Entoilages<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Fournitures<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tretour \u00e0 l'accueil<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Questions et r\u00e9ponses g\u00e9n\u00e9rales Quelles sont vos heures d’ouverture? Superpunch est ouvert du lundi au vendredi, de 8:30 \u00e0 17:00, heure de l’est. Super Punch ne ferme presque jamais, et nous ne fermons pas du tout durant les 2 semaines de construction du Qu\u00e9bec. En conclusion, il n’y a pas beaucoup de journ\u00e9es que Superpunch […]<\/p>\n","protected":false},"author":24,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-21614","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQ G\u00e9n\u00e9ral - Superpunch<\/title>\n<meta name=\"description\" content=\"When you do business with Superpunch, you can be assured of the best service around today. 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