Superpunch letters from the heart

(this page is bilingual)

Screen Printing & Embroidery
www.blackbeargraphics.com

(207)265-4593

We have been a customer of Superpunch for a little over 2 years now and are extremely happy with the quality of work and the prompt service we receive. The customer service and attention to detail keep us coming back! Everyone has always been professional and helpful with troubleshooting when difficulties arise and they continue to go above and beyond to get the job done. We highly recommend Super Punch for any and all digitizing needs!

Nate, Amy & Jason

John:
I just want to send this note to tell you and others just what a pleasure it was and is doing business with you. Your handling of our business affairs from the first phone converstaion through our meeting at your business, through to the closing transaction, and after sale support have been nothing less than remarkable.
I wish that everyone that I have conducted business with could have such a strong desire to please the customer. Even though it was not your fault and the machine was damaged in shipping, you handled the matter extremely professionally, always ensuring that I was satisfied with the final outcome. The fact that I would not hesitate to purchase a second machine from you in future indicates my strong desire to continue doing business with you.
Thank you for all you have done for me.It was a great pleasure.
Colin Power
Print Plus Inc.
Grand Falls-Windsor,
Nfld.

Ms. Dorothy Guelbert, from Minusio, Switzerland, took the time from her trip to visit her daughter near Montreal, to pay a visit at the Superpunch studio. Dorothy wanted to see the warehouse and to meet Johnny. Needless to say, she filled her suitcase with many embroidery products, like specialty stabilizers and even some embroidery thread. Dorothy is a huge fan of the Superpunch embroidery videos and is looking forward to telling all her embroidery friends in Europe about Superpunch.

Thank you for the visit Dorothy !

You know we just don’t hear the thank you’s as much as we should. Well today is your lucky day!!

I am writing to you for all the years and I think it has been 8 years that we have been working together. My business has blossomed so much since that first year. You know every time a customer says that I have done such a beautiful job on their logo. I know that the workmanship comes right from you guys and I couldn’t have done it without you.

Over the years I have seen you guys grow too, with the wonderful web site and new ideas. I have also thought about some of the jobs that were a challenge but you guys adjusted the logos to make it all right! The fast service when needed, the suggestions on how to correct issues with the machine or the logo itself. The cooperation and assistance from you and your staff is the best!

You know I get phone calls on a weekly bases from other digitizing companies searching for new business I either just hang up on them or tell them why change something that isn’t broken! I love the product you guys do in the way of digitizing and I wouldn’t change a thing.

Keep up the good work! Superpunch Your The BEST!!!

Regards
Diane Lysaichuk
Embroidered Just Sew
Manitoba
204 477 4395
 

Dear Super Punch,
I would like to thank you for the personal service and the friendly approach for the sale of a used machine.We did not know anything about embroidery, and you put us on the right track with a multitude of advice. The after sale service is excellent.
Best wishes to you and your staff. Thank you,
Andy Costa
Costa serigraphie inc.
537 maloney est
Gatineau ,Québec
J8P 1E8
819-669-4888 Tél.
819-669-0668 Fax

Would you buy a used car from this man? Certainly not, but I did buy and will continue new and used embroidery machines from him. I started my business with Johnny 6 years ago and have been routinely upgrading my equipment through him. He has a good grasp of the industry and always seems to have his ear to the ground for finding possible sales for my machines and then having ones available to replace them.

I highly recommend Superpunch as a dependable and quality supplier. They are also Avant Garde with new products which can be easily witnessed just by taking a quick tour of their website. Browsing and buying from the web site is also very easy and convenient.

Great job and great team Johnny!

Dave Lord
Chambord Embroidery
187 Hyatt’s Mills
Compton, Qc J0B 1L0
Tel: 819-835-5387
Fax: 819-835-0125

I would recommend all Superpunch’s services and products to anybody. I have been dealing with Johnny for years and have never been dissatisfied. If I have a question or problem it is dealt with immediately. I purchased my first embroidery machines and Johnny came and trained my embroidery person and was available to this day if he has a problem or question. The Happy machines arrived with the service tech. Again if any problems or questions they were available.

I have also had occasion to use Superpunch’s punching services. Again with no problems and service I have come to expect. I purchased additional machine 1 1/2 years ago, one new Happy and a used Brother. Superpunch sent their tech to set up both machines and train the staff on the Brother.
I will be purchasing my next machines from Superpunch. I may get a better price on other machines, but I have in my opinion quality machines and service. I have never had any downtime. That’s worth a lot.
Terry Clarke
Specialty Apparel
Mount Pearl, NFLD

Dear Superpunch,

I have started my embroidery business a couple years ago, and even though I did not buy my machinery from you, I felt I had to write a testimonial. Somehow, I discovered your company a few weeks after I had made the deal, so I started receiving your newsletter with different specials you had. I do my own digitizing, so I had to try your products when they became available online and what a surprise!

I started by ordering some white and black thread to test it out and see how come your thread was almost half the price of what I was paying with a popular brand. It could not be true, I thought. Well, after 3 months of running the SuperB thread, I have switched everything over and I am using your color chart for all my embroidery. Also, I have used your conversion chart online which became very handy.

I also tried the stabilizers which you sent as sample with my first order, and once again, I became hooked on the quality of your backings and also on the various formats which they are offered. The backing is incredible, it is soft and very stable. It is easy to see that I now purchase everything under the same roof, all done online and I want to thank the Superpunch staff for always coming through.

You have won me over for a very long time,

Yves Parenteau
yvesparenteau@videotron.ca
Créations Nordiques
North Montreal

Superpunch is our first ever embroidery supplier and I don’t think we need to go anywhere else for anything. The service is quick and excellent. They also speak both languages, French and English. The most important factor, is that they are always willing to help us with any problems we may have, at any time. We could not ask for better service.

Sincèrement,

Chico & Jo Trophies and Sportswear

Thank you Johnny.

We needed a couple of used embroidery Tajima machines . We had a lot of work to do for christmas. I called Super Punch and talked to Johnny, The next day we rented a truck and drove to Super Punch. We arrived there at about 1:30am and John was there to meet us to show us the machines. The next day we showed up to load our newly acquired machines, John had them outside waiting for us ready to load. We also bought new software at the same time. we were loaded and ready to go in no time. We left on a friday and were producing embroidery on monday morning.
If anyone wants service with a personal touch, someone VERY easy and ACCOMMODATING to deal with, look no further than Super Punch, you won’t be sorry.
Feel free to call me if you have any doubts about Super Punch.
Terry Cassidy
Black’s Embroidered Sportswear Ltd.
Sussex N.B.
1-506-433-1826

We started working with Superpunch when we were looking for a used multi head embroidery machine. Johnny found us a great machine in excellent condition in no time. After, we used Superpunch for digitizing and also for thread and supplies.

Super Punch
Super Price
Thank you to Johnny and his entire team

Claude Baril
RECNAU inc.

I am writing this testimonial today for the excellent service at Super Punch. There has been a breath of fresh air as of late at Superpunch with the addition of new products. I really like the idea of having “everything under one roof.”

When we talk about embroidery, we talk about Super Punch, the only place.

Johnny and his entire team do everything to satisfy my needs with the digitizing service, and furthermore, I can even choose my delivery date. The new products, like the thread and backing are simply awesome. As for me, I use the small pre-wound bobbins style L and M with cardboard sides and I must say that my machine time has even increased. What is more painful than a machine stopping because of bobbin thread breaks.

My hat is off to Johnny and the whole team, and long live Super Punch!

André Bédard for
Les Broderies André Bédard et BABE DESIGN
Granby
ANDRÉ BÉDARD
www.babedesign.com

We are a new startup embroidery company with not much more than a lot of ambition. After searching the net for used equipment suppliers, Super Punch caught our eye with an informative and in depth web site. The fact that they were also close to “home” was an added bonus. We called and spoke to “Johnny” and even at first contact, felt like we were important long time customers. He invited us to his store and showed us several models of machines. There was quite a variety to choose from and he was able to steer us in the right direction to meet our start-up needs. We purchased a machine and it performed flawlessly. We were so happy in fact that Johnny had to insist that we cash in on our service technician visit. We really hadn’t needed it but it turned out to be helpful in ways we hadn’t imagined. Business increased much quicker than we expected and six months later we turned to Super Punch again. John had the right machine for our next stage of growth and within a couple of days, it was running in our shop. Again no problems. We have not had many problems and the small ones that we have encountered have been quickly solved over the telephone. Johnny and his staff are truly committed to serving their customers and have the experience and know-how to do it… There is no doubt in my mind that we will continue to grow as a result of superior customer service and it is refreshing to know that our suppliers have the same philosophy and live by it everyday.

Thanks John
Dave Lord
Chambord Embroidery
Moes River Quebec

By the way, i had to tell you that i find your service impeccable, and as soon as we have a question or a problem, you answer right away…you are clear and precise to the point. I find it exceptional and we can see that your heart is at the job and that you truly love your work. We can feel that with you, it is not just a job, so i wanted to congratulate you for your excellent service and wish you even more success in your business.

I had to tell you and I am proud to have such a great supplier such as you, for all digitizing or anything, it is never complicated! I love it!

Have a nice day!

Hélène Lefort
Patroniste / Responsable des achats
Carolyn Design
19-825 Bombardier
Mascouche (Québec) Canada
J7K 3G7
Tel: 450-474-4040 poste 225
Fax: 450-474-4055

Hello Johnny, and here is my testimonial that you asked me for your new web site.

Just a quick word to congratulate the entire Superpunch team for their reliability, their availability and their excellent work, not only for machinery but also for digitizing.

I am very satisfied of the after sale service, always performed quickly and efficiently. And with the addition of backing and thread, the purchasing becomes a lot easier because we can now find everything under one roof.

My hat is off to Johnny and his team!

Pierre Morissette
Broderie aux Mille points
64 Bérard
Drummondville, Québec
Tél. : 819-475-5799
Télécopie : 819-475-3736

We have been doing business with Superpunch for many years for various embroidery needs. Superpunch offers excellent products, an excellent service and great prices.

We also purchased a used embroidery machine from them at an excellent price/quality and we plan on buying some more as well, because the after sale service is excellent and even exceeded our expectations. Superpunch sent us a certified and qualified technician as he promised during the sales agreement, and quickly.

Quality, price, service and professionalism are waiting for you at Superpunch!

Luc Ladurantaye
Broderie Expert
Lac Saguay, Quebec
 

Hello

I have ben in the embroidery business for 10 years. I have tried another puncher, but too expensive and complicated.
For the last 5 or 6 years, I have been with Johnny. I am very happy to know you Johnny. You do good work, and fast and especially at great prices. Your products are very good and again, not expensive.

How do you do it?

It is like with my younger brother, you can ask him anything and he will help you. I like you.
Keep up the good work.
Thanks

Francine Vallée
La Vallée de la Broderie
450-264-2440

Johnny,

Thank you so much for the help and your tech was great. I really appreciate all the help you always give us. Your service is quick, and your technicians seem to know everything that I don’t. As usual, you’ve proven that we made the right choice by going with Superpunch from the first stitches we embroidered. After 7 years of near constant use and abuse, both of our 4 head Happy machines are virtually running like new.

Last year, during the Christmas rush, we had 4 people working 50 to 60 hours a week, and we barely got everything done. This past Christmas, we had only our 3 full timers (that includes myself) working a few extra hours a week. We finished about 30 to 40% more work, in less time. We actually got to leave early for Christmas break because of it. Only a small part of that success can be attributed to our personal efficiency, the rest belongs to Superpunch, with your superior products and impeccable service.

We’re proud to support Superpunch here in Newfoundland, and will continue to do good work because of you.

Thank you,
Greg Clarke
Specialty Apparel

M. Jean Larochelle President,
Dear sir, this letter has for object to let you know about all my gratitude for the excellent after sale service I had enormous problems with a machine I bought at your company, but with your engagement towards your client, your company has been able to help us with all our problems from beginning to end.

It is more and more rare nowadays that companies hold to this point the satisfaction of its customers. Luckily for us your company is among those who value such a thing.

You can be assured sir that even with all the problems that it may have cause me, I wouldn’t hesitate to order another embroidery machine from your company. Your professionalism has made me completely satisfied. I felt the need to let you know.

In the hope that this letter satisfies you need, I remain yours truly.

Jean Grenier
Attica International
Articles et vêtement promotionnels
4945 rue Hurteau
Contrecoeur, Quebec
JOL 1O0

Fantastic looking pieces (now all I have to do is run them). Attached are pictures of how you work is used. Wounded Warriors at Bethesda Naval Hospital.

Thank You, Personal Touch Monogramming

I love your products, customer service and lighting fast shipping. I’m new to embroidery. Only been doing this for a little over a year now. I’ve still got lots to learn but I’m having fun. Thank you super punch for all you do and as I was writing this email my doorbell rang and guess what it was??…SUPERPUNCH!

These hats are for a local Ottawa building business. Love how they turned out!

My husband coaches at this club and he wanted something personalized with the logo on it and voila!

This flower logo was embroidered on her apron. It took forever to sew out but looked amazing when done! Customer was very happy with it.

Special picture for a special father’s day gift. The dad loved it!

A fellow boxer from my husband club loved his sweater so much he came to me to have the same thing done with his jacket.

Johnny! I don’t think I will ever meet another puncher I could talk to on the phone from midnight until 2 or 3 o’clock in the morning. Sometimes several nights a week for the duration of a couple of years. A person and business with so much unlimited customer support. An associate and a friend. I know you have given me a much broader outlook on embroidery, and my total understanding of punching, since I bought that from you too. Still, you are always there with immediate support and whenever I need advice. No matter where you go, I can bother you. I contacted you at Disney World, in Newfoundland, and where ever else you were with that laptop you take everywhere. I’m surprised your wife hasn’t destroyed it (yet.)!!! You are always there. I’m still glad you talked me into buying that HAPPY, and Cadre Punching, you probably hoped I was one customer you could get rid of, but you can’t!
I only hope I can someday run my business with same amount of care you take for all of your customers.

Charles McArthur
The Stitch Doctors Sportswear

Hello to all Superpunch clients and friends,

This is a quick word to thank this entire Superpunch team who gives us, time after time, a quality service with an attention to details and to our needs. We have a wonderful punching service and now, they also offer quality stabilizers and threads with a reliable delivery service, all done online, easy to use and it saves us a lot of time.
So THANK YOU for this wonderful service.

Philippe Bridier
5275 bl.W.Hamel suite 110
Quebec-Quebec
Canada G2E-5M7
TEL; 1-418-524-1515
FAX; 1-418-524-2004

Just when I thought I had seen it all !

I have been contracting embroidery for over 10 years and managing my own digitizing at the same time. I have tried a few different embroiderers and digitizers over that period and with the internet, I have always succeeded fairly well. But ever since I have started to do business with Superpunch and using their Superpunch Mangager tool online, my life has become a lot easier.

When I log in to Superpunch, I have total control of everything, from quotes to orders, all the way to invoicing, accounting, payments and to delivery dates. I can see it all and I am in direct contact with Superpunch. Even my stitch files are archived and sitting there for me as back up. If this is not enough, I can even open a live chat if necessary. I almost forgot to mention about the 1 hour service which saved my life a couple times last month.

Thank you for giving me this tool and for making my life a lot easier! I would highly recommend Superpunch to anyone, this is a no brainer.

John Bosworth
Boz Advertising Services
Tampa, Florida
bosworth610@aol.com

I just have to tell you how much I appreciate you all at Superpunch!! We often don’t have proper artwork, which I know is a pain in the butt; but you never complain! You do fantastic work, and are super fast!!

So…Thanks! From all of us at Prism Embroidery 😊

Shannon

Hello Johnny, and here is my testimonial that you asked me for your new web site.

Just a quick word to congratulate the entire Superpunch team for their reliability, their availability and their excellent work, not only for machinery but also for digitizing.

I am very satisfied of the after sale service, always performed quickly and efficiently. And with the addition of backing and thread, the purchasing becomes a lot easier because we can now find everything under one roof.

My hat is off to Johnny and his team!

Pierre Morissette
Broderie aux Mille points
64 Bérard
Drummondville, Québec
Tél. : 819-475-5799
Télécopie : 819-475-3736

“We started working with Superpunch when we were looking for a used multi head embroidery machine. Johnny found us a great machine in excellent condition in no time. After, we used Superpunch for digitizing and also for thread and supplies.”

Super Punch
Super Price
Thank you to Johnny and his entire team
Claude Baril
RECNAU inc.
 

“Super Punch has been providing us with quality digitizing since 2004. We have been well pleased with the designs, service and cost. Whenever, a change was required, it was done with speed and satisfaction. Keep up the good work guys!”

John Eason
Southeastern Sales & Spec., Inc.
Custom Embroidery, Screen Printing,
Signs & Banners, Trophies & Awards
Promotional Items, Dye Sublimation
770-834-8588Off.
770-330-9106Cp
678-839-7553Fax.

John, I just wanted to give you some compliments on your digitizing and customer service. You know-we receive emails all of the time, telephone calls etc from digitizers who want our business. When your originally came across my first reaction was ok another digitizer looking for work, but what sold me is when I went to your web site and i looked around (actually then I had a few min to spare!) then I noticed your customer compliment section-Ian Cairns I know from one of the emb. lists-i emailed him and he said that he was extremely pleased with your work as well as we are! I dont know if you are actually doing our designs or one of your staff, but whoevever has been doing them, if they could keep doing the same excellent work-we will be very happy. All of the other digitizers we had used before, we have had to get them to do NUMEROUS editing, therefore, waisting our time etc etc. We are very “fussy” in giving our customers excellent embroidery. Just wanted you to know how we feel.
Thanks again, ps I have a friend who has a very large operation, 100 heads, are you interested in more clients? I would like to refer you to a few of my friends in the business.
Sincerely,

Val Salomons
Val’s Customized Action Wear & Embroidery

From: “Mike Tanner”
To: “‘Super Punch'”
Sent: Thursday, March 11, 2010 9:26 PM Subject: RE: The design Xtreme_3_logos you ordered is ready! Superpunch > designs included in this email!

Just wanted to thank you again for getting these for me. You always go above and beyond for me and that’s why it’s a pleasure working with you. People ask me all the time… “Why don’t you get into digitizing?” Easy answer for me….I say… “I have the best digitizer so why do I need to?” You guys are awesome. Thanks, Mike

I am writing this testimonial today for the excellent service at Super Punch. There has been a breath of fresh air as of late at Superpunch with the addition of new products. I really like the idea of having “everything under one roof.”

When we talk about embroidery, we talk about Super Punch, the only place.

Johnny and his entire team do everything to satisfy my needs with the digitizing service, and furthermore, I can even choose my delivery date. The new products, like the thread and backing are simply awesome. As for me, I use the small pre-wound bobbins style L and M with cardboard sides and I must say that my machine time has even increased. What is more painful than a machine stopping because of bobbin thread breaks.

My hat is off to Johnny and the whole team, and long live Super Punch!

André Bédard for
Les Broderies André Bédard et BABE DESIGN
Granby
ANDRÉ BÉDARD
www.babedesign.com

Hello

I have been in the embroidery business for 10 years. I have tried another puncher, but too expensive and complicated.
For the last 5 or 6 years, I have been with Johnny. I am very happy to know you Johnny. You do good work, and fast and especially at great prices. Your products are very good and again, not expensive.

How do you do it?

It is like my younger brother, you can ask him anything and he will help you. I like you.
Keep up the good work.
Thanks

Francine Vallée
La Vallée de la Broderie

450-264-2440

Screen Printing & Embroidery
www.blackbeargraphics.com

(207)265-4593

We have been a customer of Superpunch for a little over 2 years now and are extremely happy with the quality of work and the prompt service we receive. The customer service and attention to detail keep us coming back! Everyone has always been professional and helpful with troubleshooting when difficulties arise and they continue to go above and beyond to get the job done. We highly recommend Super Punch for any and all digitizing needs!

Nate, Amy & Jason

Just a heads up about our recent Bowen fly in order..
I’m not sure if there was a different person doing the fix work or what but I’m just sending you this to let you know that It was a very very good job.

With crappy artwork you made it look perfect..
Thanks so much once again. Yet another reason why we will go no were else but Superpunch!!
Nate
Black Bear Graphics
Farmington, Me. USA

Hello Johnny, and here is my testimonial that you asked me for your new web site.

Just a quick word to congratulate the entire Superpunch team for their reliability, their availability and their excellent work, not only for machinery but also for digitizing.

I am very satisfied of the after sale service, always performed quickly and efficiently. And with the addition of backing and thread, the purchasing becomes a lot easier because we can now find everything under one roof.

My hat is off to Johnny and his team!

Pierre Morissette
Broderie aux Mille points
64 Bérard
Drummondville, Québec
Tél. : 819-475-5799
Télécopie : 819-475-3736

Would you buy a used car from this man? Certainly not, but I did buy and will continue new and used embroidery machines from him. I started my business with Johnny 6 years ago and have been routinely upgrading my equipment through him. He has a good grasp of the industry and always seems to have his ear to the ground for finding possible sales for my machines and then having ones available to replace them.

I highly recommend Superpunch as a dependable and quality supplier. They are also Avant Garde with new products which can be easily witnessed just by taking a quick tour of their website. Browsing and buying from the web site is also very easy and convenient.

Great job and great team Johnny!
Dave Lord
Chambord Embroidery
187 Hyatt’s Mills
Compton, Qc J0B 1L0
Tel: 819-835-5387
Fax: 819-835-0125

Dear Super Punch,

I have started my embroidery business a couple years ago, and even though I did not buy my machinery from you, I felt I had to write a testimonial. Somehow, I discovered your company a few weeks after I had made the deal, so I started receiving your newsletter with different specials you had. I do my own digitizing, so I had to try your products when they became available online and what a surprise!

I started by ordering some white and black thread to test it out and see how come your thread was almost half the price of what I was paying with a popular brand. It could not be true, I thought. Well, after 3 months of running the SuperB thread, I have switched everything over and I am using your color chart for all my embroidery. Also, I have used your conversion chart online which became very handy.

I also tried the stabilizers which you sent as sample with my first order, and once again, I became hooked on the quality of your backings and also on the various formats which they are offered. The backing is incredible, it is soft and very stable. It is easy to see that I now purchase everything under the same roof, all done online and I want to thank the Superpunch staff for always coming through.

You have won me over for a very long time,

Yves Parenteau
yvesparenteau@videotron.ca
Créations Nordiques
North Montreal

M. Jean Larochelle President,

Dear sir, this letter has for object to let you know about all my gratitude for the excellent after sale service I had enormous problems with a machine I bought at your company, but with you engagement towards your client, your company has been able to help us with all our problems from beginning to end.
It is more and more rare nowadays that companies hold to this point the satisfaction of its customers. Luckily for us your company is among those who value such a thing.
You can be assured sir that even with all the problems that it may have cause me, I wouldn’t hesitate to order another embroidery machine from your company. Your professionalism has made me completely satisfied. I felt the need to let you know.
In the hope that this letter satisfies you need, I remain yours truly.
Jean Grenier

Attica International
Articles et vêtement promotionnels
4945 rue Hurteau
Contrecoeur, Quebec
JOL 1O0
 

Dear Super Punch,
I would like to thank you for the personal service and the friendly approach for the sale of a used machine.We did not know anything about embroidery, and you put us on the right track with a multitude of advice. The after sale service is excellent.
Best wishes to you and your staff. Thank you,
Andy Costa
Costa serigraphie inc.
537 maloney est
Gatineau ,Québec
J8P 1E8
819-669-4888 Tél.
819-669-0668 Fax

There aren’t any problems!!!

With Johnny and his team, you are never in a bad situation, there is always a solution to everything. I learned rapidly that to have a good business , you must have great suppliers and you must have good customer service and Super Punch has it.
I recently purchased a second machine from Super Punch and i did not even shop around for this Happy machine. Why go anywhere else when you dont have any problems???
I want to also point out that without good advice and good communication to solve problems from Super Punch, Bolook Inc. would probably not even exist.
4 years after opening , Bolook keeps on growing, and our customer base keeps on growing. Our machines work and work and do not break at all. We can respect our delivery dates and our customers appreciate that.
Thank you Johnny be good!!
MADAME BOLOOK and her team !
www.bolook.com
 
We have been doing business with Superpunch for many years for various embroidery needs. Superpunch offers excellent products, an excellent service and great prices.

We also purchased a used embroidery machine from them at an excellent price/quality and we plan on buying some more as well, because the after sale service is excellent and even exceeded our expectations. Superpunch sent us a certified and qualified technician as he promised during the sales agreement, and quickly.

Quality, price, service and professionalism are waiting for you at Superpunch!

Luc Ladurantaye
Broderie Expert
Lac Saguay, Quebec
 

I would recommend all Superpunch’s services and products to anybody. I have been dealing with Johnny for years and have never been dissatisfied. If I have a question or problem it is dealt with immediately. I purchased my first embroidery machines and Johnny came and trained my embroidery person and was available to this day if he has a problem or question. The Happy machines arrived with the service tech. Again if any problems or questions they were available.

I have also had occasion to use Superpunch’s punching services. Again with no problems and service I have come to expect. I purchased additional machine 1 1/2 years ago, one new Happy and a used Brother. Superpunch sent their tech to set up both machines and train the staff on the Brother.
I will be purchasing my next machines from Superpunch. I may get a better price on other machines, but I have in my opinion quality machines and service. I have never had any downtime. That’s worth a lot.
Terry Clarke
Specialty Apparel
Mount Pearl, NFLD.

Hello to the entire Superpunch team

It has almost been 3 years since I purchased my embroidery machine…and you have always answered all my concerns and questions, no matter how small they may be.
I have hesitated a lot before I made the move, because it was a huge purchase for me…but I made the right choice.
A big thank you to the entire team for your excellent service, it is highly appreciated.

www.saasracewear.com

Hello Johnny,

We are very happy to have purchased our machine at Superpunch and to deal with you. The customer service is impeccable with a wonderful follow up.

Thanks to you,
Darquise Côté
Pierre Généreux
Bro-Darq
Vaudreuil-Dorion
450-510-1419
514-770-8033

Johnny,

Thank you so much for the help. Your tech was great, despite the slight language barrier (I have to admit, that’s my fault for not knowing one of our national languages). I really appreciate all the help you always give us. Your service is quick, and your technicians seem to know everything that I don’t. As usual, you’ve proven that we made the right choice by going with Superpunch from the first stitches we embroidered. After 7 years of near constant use and abuse, both of our 4 head Happy machines are virtually running like new.

Last year, during the Christmas rush, we had 4 people working 50 to 60 hours a week, and we barely got everything done. This past Christmas, we had only our 3 full timers (that includes myself) working a few extra hours a week. We finished about 30 to 40% more work, in less time. We actually got to leave early for Christmas break because of it. Only a small part of that success can be attributed to our personal efficiency, the rest belongs to Superpunch, with your superior products and impeccable service.

We’re proud to support Superpunch here in Newfoundland, and will continue to do good work because of you.

Thank you,
Greg Clarke
Specialty Apparel

Thank you Johnny.

We needed a couple of used embroidery Tajima machines . We had a lot of work to do for christmas. I called Super Punch and talked to Johnny, The next day we rented a truck and drove to Super Punch. We arrived there at about 1:30am and John was there to meet us to show us the machines. The next day we showed up to load our newly acquired machines, John had them outside waiting for us ready to load. We also bought new software at the same time. we were loaded and ready to go in no time. We left on a friday and were producing embroidery on monday morning.
If anyone wants service with a personal touch, someone VERY easy and ACCOMMODATING to deal with, look no further than Super Punch, you won’t be sorry.
Feel free to call me if you have any doubts about Super Punch.
Terry Cassidy
Black’s Embroidered Sportswear Ltd.
Sussex N.B.
1-506-433-1826

Recently we purchased a new 1 head HAPPY machine, Johnny at SuperPunch was great at giving the information we required. The training personal was excellent, Everything was set-up and done right, with no hassles. John and his staff has given me some of the best service that a person can get, And the punching was always on time… even when I was pressed for time, they got it done with no sacrifice to quality and the designs ran very smoothly.

With a 4 head in the plans for the future. SuperPunch already has my business!!
Mike Compton
Signs 3
281 First st
Summerside, P.E.
C1N 1G4
(902) 436-2696
(902) 436-0957 fax

Allo Super Punch, Je profite pleinement de l’augmentation de ma production avec la deuxième machine Happy que j’ai acheté chez Super Punch. Le service, l’installation, et le support technique après vente fut excellent. Ne lâchez pas votre bon travail autant pour vos futurs que vos anciens clients. Merci Johnny!

John Carson
Long Reach Towels
Picton, Ontario
tel (613) 476 7866

Hello, I would like to share this story with everyone!

In March 2009, I decide to start my very own embroidery business, following some last minute lay offs and budget cuts from work. After some research and may referrals, I hear the Super Punch name quite often, so I contacted Johnny. Having evaluated my needs, we came to a conclusion that a 2 head Tajima 1999, was the perfect machine for my budget and for what I wanted to do. That is until Johnny came up with another better offer, which was a 2000 Barudan, 4 head machine for almost the same price. So Johnny gave me all the details about this machine which was located in New Brunswick. We close the deal, and Johnny takes care of all the details, from tech support, to thread to supplies and shipping too. One and a half week later, the machine arrives at my home and I am like a kid waiting for his very first Christmas gift. The driver opens the door, and the HORROR show appears! The whole machine was in pieces on the floor, and when I say the whole machine, I really mean it. The no 4 head was completely detached from its body and it was a total wreck. Look at the pictures!!! This is not a joke, I felt like crying. So right away, I phoned Johnny and I asked him if I unloaded the machine or if I sent it right back to where it came from. Johnny contacted his tech, and came back to me, to tell me to unload the machine, and that he will take care of it. Johnny even said, that if he had to, he would pay to get this machine out of my place.

I then took pictures of the machine for insurances purposes and also for Johnny. Then I came in contact with Superpunch’s tech. The tech came over to our place many times all day, could simply not believe the mess. So Johnny and his team said, : Let’s get to work and bring this machine back to life. We had to order many parts from Japan and the tech spent many days and long hours trying to put it back together. Johnny was always in contact with me, and his patience was running a bit thin in this whole ordeal. It was a close call to return the machine or to send it back to Johnny, but early July, this machine was running like a new one. I had to run with 3 heads for a while before, because we were waiting for parts to complete the last head. Today, I can attest to the fact that this machine is running very well, and I want to thank Johnny for a job well done. I am writing this testimonial because I was also hesitating to trust an independent company, but today, I don’t regret anything, I am actually proud of my choice. You do not have to be afraid because you will get an excellent service and a great follow up on your needs after delivery.

Thanks Johnny and Superpunch!

Stéphane Demers
Broderie Du Nord
133 rue Caron
St-Joseph du Lac
Québec,J0N 1M0
514-839-2439
www.broderiedunord.com

Dear Mr Jean Larochelle,

I am writing this letter to let you know my immense satisfaction after having bought 2 used machines from your company. Whether it is for the service ou the quality of the equipment ( Tajima and Brother), you were more than helpful and you have showed us a lot of professionalism in your work. I will never hesitate to refer you to future buyers of embroidery machines, because as far as i am concerned, you are the norm in the field of embroidery in Quebec, and i wanted to let you know that point of view. It is also appearant to me that your after sale service is as important as the sale itself, which is a rather rare thing nowadays.

In the hopes that this letters was to your satisfaction, let me offer my sincere best wishes to you and your team at Super Punch.

Jean Grenier
Owner
Attica International
Contrecoeur, Quebec

Having been in the embroidery world for 10 years, i have had the chance to see and meet many sales reps and many different types of companies that were more than ready to sell me embroidery machines, but the after sale support is another story.
After having met Johnny from Super Punch, i can tell you that i was a lot less worried when came the time to buy a machine and invest, because, with Johnny, i was sure of the service, and i am still to this day sure of the support.
I even bought a new machine of another brand from him, a brand he was not selling, because i wanted the machine, but especially the after sale support.
Johnny, you are my buddy.
Luc Garneau, Gravures Bois-Francs

We are a new startup embroidery company with not much more than a lot of ambition. After searching the net for used equipment suppliers, Superpunch caught our eye with an informative and in depth web site. The fact that they were also close to “home” was an added bonus. We called and spoke to “Johnny” and even at first contact, felt like we were important long time customers. He invited us to his store and showed us several models of machines. There was quite a variety to choose from and he was able to steer us in the right direction to meet our start-up needs. We purchased a machine and it performed flawlessly. We were so happy in fact that Johnny had to insist that we cash in on our service technician visit. We really hadn’t needed it but it turned out to be helpful in ways we hadn’t imagined. Business increased much quicker than we expected and six months later we turned to Superpunch again. John had the right machine for our next stage of growth and within a couple of days, it was running in our shop. Again no problems. We have not had many problems and the small ones that we have encountered have been quickly solved over the telephone. John and his staff are truely comitted to serving their customers and have the experience and know-how to do it…

There is no doubt in my mind that we will continue to grow as a result of superior customer service and it is refreshing to know that our suppliers have the same philosophy and live by it everyday.

Thanks John
Dave Lord
Chambord Embroidery
Moes River Quebec

John:
I just want to send this note to tell you and others just what a pleasure it was and is doing business with you. Your handling of our business affairs from the first phone conversation through our meeting at your business, through to the closing transaction, and after sale support have been nothing less than remarkable.
I wish that everyone that I have conducted business with could have such a strong desire to please the customer. Even though it was not your fault and the machine was damaged in shipping, you handled the matter extremely professionally, always ensuring that I was satisfied with the final outcome. The fact that I would not hesitate to purchase a second machine from you in future indicates my strong desire to continue doing business with you.
Thank you for all you have done for me.It was a great pleasure.
Colin Power
Print Plus Inc.
Grand Falls-Windsor,
Nfld.

I’ve known and worked with John from Super Punch for 7 years. As you know in this business, reliability and dependability are most important. John certainly stands for both.
When it came time to upgrade my equipment, Super Punch gave me all the information necessary to make an informed decision. After my first purchase (a Happy stretch 4 head), he and his technician arrived to help set me up and show me first hand how the Happy performed. He’s been great.
Since then I’ve added a one head machine and my production has increased significantly. Both pieces of equipment perform flawlessly. In the few times that help was required, my calls were returned immediately and with the needed solution to the problem. When he doesn’t know the answer to something, he says so and goes off to get it. Other companies I’ve dealt with, keep you hanging for days.
Johns after sales service will keep me coming back each time. Since then, he has kept me abreast of new developements in the business, as well as what new equipment to expect. Our relationship has gone past business associates to becoming friends. Its a pleasure to do business with him.

Sincerely, Paul Callingham
The T-Guys

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