He invited us to his store and showed us several models of machines...
We are a new startup embroidery company with not much more than a lot of ambition. After searching the net for used equipment suppliers, Superpunch caught our eye with an informative and in depth web site. The fact that they were also close to "home" was an added bonus. We called and spoke to "Johnny" and even at first contact, felt like we were important long time customers. He invited us to his store and showed us several models of machines. There was quite a variety to choose from and he was able to steer us in the right direction to meet our start-up needs. We purchased a machine and it performed flawlessly. We were so happy in fact that Johnny had to insist that we cash in on our service technician visit. We really hadn't needed it but it turned out to be helpful in ways we hadn't imagined. Business increased much quicker than we expected and six months later we turned to Superpunch again. John had the right machine for our next stage of growth and within a couple of days, it was running in our shop. Again no problems. We have not had many problems and the small ones that we have encountered have been quickly solved over the telephone. John and his staff are truely comitted to serving their customers and have the experience and know-how to do it...
There is no doubt in my mind that we will continue to grow as a result of superior customer service and it is refreshing to know that our suppliers have the same philosophy and live by it everyday.
Thanks John
Dave Lord
Chambord Embroidery
Moes River Quebec
There is no doubt in my mind that we will continue to grow as a result of superior customer service and it is refreshing to know that our suppliers have the same philosophy and live by it everyday.
Thanks John
Dave Lord
Chambord Embroidery
Moes River Quebec
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