He invited us to his store and showed us several models of machines...We are a new startup embroidery company with not much more than a lot of ambition. After searching the net for used equipment suppliers, Superpunch caught our eye with an informative and in depth web site. The fact that they were also close to "home" was an added bonus. We called and spoke to "Johnny" and even at first contact, felt like we were important long time customers. He invited us to his store and showed us several models of machines. There was quite a variety to choose from and he was able to steer us in the right direction to meet our start-up needs. We purchased a machine and it performed flawlessly. We were so happy in fact that Johnny had to insist that we cash in on our service technician visit. We really hadn't needed it but it turned out to be helpful in ways we hadn't imagined. Business increased much quicker than we expected and six months later we turned to Superpunch again. John had the right machine for our next stage of growth and within a couple of days, it was running in our shop. Again no problems. We have not had many problems and the small ones that we have encountered have been quickly solved over the telephone. John and his staff are truely comitted to serving their customers and have the experience and know-how to do it...
There is no doubt in my mind that we will continue to grow as a result of superior customer service and it is refreshing to know that our suppliers have the same philosophy and live by it everyday.
Thanks John
Dave Lord
Chambord Embroidery
Moes River Quebec
|
|
| I bought a 4 head used Tajima from Johnny and he really backs up what he says.. |
| We needed a couple of used embroidery Tajima machines... |
| I have had the chance to meet many sales reps that were more than ready to sell me machines... |
| Even though it was not your fault and the machine was damaged in shipping... |
| To let you know about all my gratitude for the excellent after sale service |
| I have never had any downtime. That's worth a lot... |
| When disaster strikes, Superpunch does not run away... |
| Quality, price, service and professionalism are waiting for you at Superpunch! |
| We decided to purchase the machine and Jean included a week-end of training from his technician... |
| We have purchased a couple of used Tajima machines from Johnny... |
| We just purchased a Happy embroidery machine from Super Punch ! |
| The first important decision was to change our 2 machines to a 4 and a 1 head Happy machine.... |
| Recently we purchased a new 1 head Happy machine, Johnny at SuperPunch was great... |
| Both of our 4 head Happy machines are virtually running like new... |
| The Tajima chenille machine arrived here this morning in perfect condition!!!!! |
| I recently purchased a second Happy machine from Super Punch |
| You just replaced some major componants of our used machine from your own warranty... |
| It was comforting to know that expert advice was available immediately... |
| A quick word to thank you... |
| Would you buy a used car from this man? |
| I am enjoying the increased production from my second Happy machine bought from you... |
| My calls were returned immediately and with the needed solution to the problem... |
| You have always answered all my concerns and questions, no matter how small they may be... |
| We were looking for a used multi head embroidery machine... |
| I am really satisfied with the service and the quality of my used Tajima machine... |
| Your professionalism has made me completely satisfied... |
| I had a few problems in the begining, mostly because of inexpierence... |
| I would like to thank you for the personal service and the approach for the sale of a used machine.. |
| After having bought 3 machines of another brand, which I will not name on here... |
| We decided to buy the Happy 1 head, because the machine was strong... |
| We bought a second-hand Tajima from Super Punch and have been very satisfied... |
| We are very happy to have purchased our machine at Superpunch and to deal with you... |
| I'm still glad you talked me into buying that HAPPY... |
| We are on the westcoast and they are in Montreal, we had no problems and no surprises... |
| As far as i am concerned, you are the norm in the field of embroidery in Quebec... |
| I am very satisfied of the after sale service, always performed quickly and efficiently... |
| You will make no mistake dealing with Johnny and if you wish to give me a call... |
